Refund & Cancellation Policy

How your money is protected

When you pay for an order, the amount is held securely by Shiveksha Labs Private Limited and is not released to the boutique or partner until your order is delivered and you confirm receipt (via the delivery OTP at handover). This escrow-style protection means you are never out of pocket for an order you did not receive.

Cancellations

• Before a tailoring partner is assigned / before stitching begins — you may cancel from the app for a full refund.
• After measurements are taken but before stitching begins — you may cancel; the measurement-visit charge (and any partner travel already incurred) may be deducted, and the balance refunded.
• After stitching has begun — because garments are custom-made to your measurements, cancellation may not be possible or may be subject to a charge for work and materials already committed.

Refunds

• If an order is cancelled per the above, or a payment is deducted but the order is not created, the eligible amount is refunded to the original payment method.
• Refunds are initiated within 2 business days of approval and typically reflect in your account within 5–7 business days, depending on your bank or payment provider.
• Any applicable payment-gateway fees on refunds, where non-recoverable, may be adjusted.

Quality issues & remakes

If a delivered garment has a genuine stitching defect or does not match the confirmed measurements/specifications, contact us within 48 hoursof delivery with photos. We will work with the boutique to arrange a rework, alteration, or — where a resolution isn't possible — an appropriate refund.

How to request

Raise a cancellation or refund from the order screen in the app, or email support@bookmydarzi.in with your order number. Our team will respond within 48 hours.